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Salesforce to Acquire AI Innovator Tenyx in Strategic Move to Elevate Customer Service Solutions

Salesforce to Acquire AI Innovator Tenyx in Strategic Move to Elevate Customer Service Solutions

Salesforce has officially announced a definitive agreement to acquire AI startup Tenyx, with the deal expected to close in 2025. This acquisition will enable Salesforce to incorporate Tenyx’s cutting-edge Voice AI technology into its suite of customer service solutions. The integration will bolster Salesforce’s autonomous agent capabilities, enhancing its Agentforce Service Agent and Service Cloud...