Salesforce has officially announced a definitive agreement to acquire AI startup Tenyx, with the deal expected to close in 2025. This acquisition will enable Salesforce to incorporate Tenyx’s cutting-edge Voice AI technology into its suite of customer service solutions.
The integration will bolster Salesforce’s autonomous agent capabilities, enhancing its Agentforce Service Agent and Service Cloud offerings. With Tenyx’s service-specific AI features, Salesforce aims to improve its AI-driven tools, particularly in streamlining customer service interactions and reducing the reliance on live agents.
Salesforce expressed confidence that the acquisition of Tenyx’s AI innovations will “set new standards” in customer experience. The goal is to create a more “intuitive” and “seamless” service experience for its users, further solidifying Salesforce’s leadership in the AI-powered customer service market.
In a statement regarding the acquisition, Salesforce praised Tenyx’s advanced technology:
“Salesforce’s acquisition of Tenyx underscores our commitment to revolutionizing customer service through AI, reflecting our ongoing dedication to next-generation solutions.”
As part of the agreement, Tenyx Co-Founders Itamar Arel (CEO) and Adam Earle (CTO), along with their team, will officially join Salesforce once the acquisition is complete.
Tenyx: A Closer Look at the Voice AI Pioneer
Founded in California in 2022 by Arel and Earle—both veterans of IBM and McD Tech Labs—Tenyx has quickly established itself as a leader in AI and machine learning technology. The Tenyx team includes experts from industry giants like Google, Apple, Amazon, and Salesforce, giving them a strong foundation for AI innovation.
Tenyx specializes in developing advanced voice agents designed to improve customer service experiences across industries, including e-commerce, healthcare, hospitality, and travel. Its AI solutions are aimed at overcoming the limitations of traditional Interactive Voice Response (IVR) systems, which often struggle to understand customer intent, leading to more agent interactions.
Tenyx’s technology promises to deliver better customer experiences, scalability, and efficiency where other call center solutions have fallen short. The company’s focus is on providing voice AI solutions that not only improve customer service but also enhance overall enterprise efficiency.
In a statement on its website, Tenyx expressed excitement about the acquisition:
“We are thrilled to announce that Tenyx has signed a definitive agreement to be acquired by Salesforce, the number one AI CRM. This marks a new chapter for Tenyx as we continue our mission to deliver human-like voice AI solutions that enrich how enterprise companies engage with their customers.
“We are proud to become part of the Salesforce family and look forward to the incredible opportunities this partnership will bring. Stay tuned for further updates as we embark on this exciting new journey.”
With the acquisition of Tenyx, Salesforce is positioned to further strengthen its AI-powered customer service portfolio and continue driving innovation in the industry.
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